《making telephone calls》教学设计.docx

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1、附件：教学设计方案模版教学设计方案课程商务英语听说课程标准掌握相关课题的英语听说能力教学内容分析本课采用CambridgeUniversityPress出版的教材Businessstart-up1，讲授第九章第二节的内容Makingtelephonecalls”。教学目标1.让学生通过听说的练习掌握商业运作中电话沟通的技巧和基本句型。2.学会帮同事或老板在电话中留言，并记录相关的信息。3.学会应对不同的电话情景，学会学以致用，灵活掌握，并应用于将来的职场中。学习目标在本身熟悉内容的基础上有所提高，能理解工作中电话联系的要点，能用口语流利清晰地完成对话，并且能灵活地应对各种变化的情景。学情分析本

2、教学设计针对商务英语专业的职二学生，该专业的学生普遍对英语有浓厚的学习兴趣，有一定的英语基础，对于打电话此话题已经比较熟悉，但学生可能会忽略职场中电话交流的基本礼节和技巧。因此本课的难点在于使学生在本身熟悉内容的基础上有所提高，能理解工作中电话联系的要点，能用口语流利清晰地完成对话，并且能灵活地应对各种变化的情景。本课将通过各种不同的形式引导学生自主地学习，并通过从易到难的练习达成最后的教学目标。重点、难点教学重点：1）通过听和说，掌握商业中电话沟通技巧和基本句型。2）学会帮同事或老板留言，并能记下相关的信息备忘。3）学会Will表示决定和提供帮助的用法。教学难点：1）理解并能灵活运用商业中电

3、话沟通的技巧和基本句型。2）用最恰当礼貌且简洁清晰的语言来达到沟通的目的。教与学的媒体选择投影机，电脑，PPT软件课程实施类型偏教师课堂讲授类偏自主、合作、探究学习类备注教学活动步聚序号Beforethelesson:dividedthestudentsinto6groups,everygroupareabout8students.1PartILead-in:DoyouthinkyoucanmakephonecallsinEnglish?(5minutes)2PartII:Takingamessage(15minutes)3PartIII:Questionnaire:Areyouagoodre

4、ceptionist?(15minutes)4PartIV:comprehensivepractice:Rearrangethesentencesandactthemout(8minutes)5PartV:ConclusionandHomework教学活动详情教学活动1：Leadin活动目标热身，引入话题解决问题引入用英语接电话这一课题，并引导学生思考接电话后需要记录留言信息。技术资源PPT常规资源黑板活动概述Giveout3situations,theteacheractsasacall-inguest,thestudentsactasthereceptionistoftheboss.Rul

5、es:Eachgrouponlyhasonechancetopickupthephone,andthesituationisbecomingmoreandmoredifficult,soyou,dbetterpickupthephoneasfastasyoucan.Howtopickupthephone?Whenthephoneisringing,juststandupandsay“hello”.Background:Youarethereceptionistofyourboss,Mr.Miller.Situation1:Mr.Millerisintheoffice.Situation2:Hi

6、slineisbusy.Situation3:He,snotintheofficetoday.Transitionwords:Ifyourbosscan,tcometothephonerightnow,whatcanyoudo?(Takeamessage)教与学的策略(StudentsmaythinkmakingphonecallsinEnglishisverveasvforthem.Buttheydon,trealizethatinfacttherearemanvdetailsandskillstheyneedtopayattentionto.Sointhislead-inpart,mgoi

7、ngtoletthestudentsfindoutproblemsofthemandsolvetheminthelaterparts.)(Duringtheroleplaytheteacherwillleadthestudentstotheneedoftakingamessage,inordertomoveontothenextpart.)反馈评价看绝大部分学生回答问题的反应，绝大部分学生能顺利入题。教学活动2:Takingamessage活动目标让学生掌握电话留言的技巧和方法。解决问题让学生学会电话留言。技术资源音频播放，PPT常规资源黑板活动概述StepOne:Whatkindofinfo

8、rmationdoyouneedtotakeforamessage?Giveouttheinitialofthethreewords(Name,Telephone,andCompany)astipsforthestudents.StepTwo:ListeningP56IeCompletethemessage.Checktheanswerandpayattentiontothekeywords.(Forwhom?Callwhomfromwhichcompany?Telephone?)StepThree:ConsolidationGiveoutanothersituation,askthestud

9、entstositback-to-backwithyourpartnerandstartthecall.(3minutestopractice,andthenaskonepairtoshowup,writethecorrectmessageontheblackboard.)Situation:StudentAStudentBYouareSam/SammyfromUPS.YouareChrisZChristinafromFedExCallTonyDaveyAnswerthephoneTonyDaveyisnotintheofficetoday.IfTonyisn,tintheoffice,ask

10、ifhecancallyouback.Takeamessage(name,company,number)Yourphonenumberis2900928ThankthecallerandsaygoodbyeTransitionwords:Doyouthinkyou,regoodenoughtobeareceptionistifyouonlycantakethemessages?(Ofcoursenot!)教与学的策略(Whilethestudentsarepracticing,theteacherwillgoaroundtheClaSStohelpthe11LAndInakeSUreevery

11、oneCantakeaIneSSage)反馈评价学生能掌握电话留言的要素，能基本记录电话留言的内容，但口头表达还稍显生疏。教学活动3:Questionnaire:Areyouagoodreceptionist?活动目标让学生掌握礼貌地道的电话用语，做一名合格的接待员。解决问题如何做一名合格的接待员。技术资源PPT常规资源黑板，纸质资料活动概述PleaserefertotheattachmentfortheQuestionnaire.Stepone:Completethequestionnairein3minutes.Thestudentsdon,tneedtowriteanameonit,yo

12、ujustneedtowriteyourgroupnumberonit.Afterthat,theteacherwillchooseonefromeachgroup,andshowthemtotheclass.Askthestudentstopickoutthebestreceptionist,ifthereismorethanone,giveapplausetothemall.Steptwo:Showupthepolitestsentencesontheprojectingapparatusagain.Askthestudentstoreadoutthesentences,inorderto

13、consolidatetheirmemories.Explaintothestudentswillmeansdecisionsandoffershere.Stepthree:Practice1.istenandfillinthegapsonP56-P57.Askthestudentstoguessthepossibleanswerfirst,thenlistenandchecktheanswers.Stepfour:findouttheusefulsentencesasacall-inguestfromthethreetelephonecalls.Highlightthefollowingse

14、ntencesandshowthemontheprojectingapparatus.CouldIspeakto，please?w“1Hcallbacklater.,“Couldyouaskhertocallmeback?”“Shehasmynumber.,Thankyouverymuch.Bye.”教与学的策略(Tomakesurethestudentsunderstandthatinfactalltheanswerstothequestionsareallright.Butifyouwanttobethebestreceptionist,youshouldusethepolitestway

15、.Whileshowingthequestionnaire,theteacherwillusearedpentohighlightthekeyWords.SUChas:Could,Would,IU,Imafraidetc.)反馈评价学生能学会用更礼貌得体的方式表达，能与职业挂钩，学生觉得实用性更高，学起来更有积极性。教学活动4:comprehensivepractice:Rearrangethesentencesandactthemout活动目标复习巩固本节课所学知识，用重组对话来呈现解决问题学生根据提示自己组织电话对话技术资源PPT常规资源黑板，纸质资料活动概述Pleaserefertotheattachmentforthesentences.Stepone:Rearrangethesentences.Giveeachgroupabigpieceofpaperandafewsentencesinseparatesmallpiecesofpaper.Askthemtorearranget