QMmanualsample.docx

PageRevisionControl1DocumentReleaseNotice3Foreword4DocumentDistributionRecord51. BusinessOverview61.1 Introduction1.2 NatureofBusiness1.3 RolesandFunctions1.3.1 OrganisationalStructure1.3.2 RolesandFunctions1.4 MissionStatement2. Scope102.1 General102.2 Application103. PurposeOfTheQualityManual113.1 General114.1 GeneralRequirements4.2 DocumentationRequirements4.2.1 General4.2.2 QualityManual4.2.3 ControlofDocuments4.2.4 ControlofRecords5. ManagementResponsibility16ManagementCommitment16CustomerFocus18QualityPolicy18Planning195.4.1QualityObjectives195.4.2QualityManagementSystemPlanning20Responsibility,AuthorityandCommunication205.5.1ResponsibilityandAuthority205.5.2ManagementRepresentative225.5.3InternalCommunication23ManagementReview236. ResourceManagement246.1 ProvisionofResources246.2 HumanResources246.2.1 General246.2.2 Competency,AwarenessandTraining246.3 Infrastructure256.4 WorkEnvironment267. ServiceRealisation277.1 PlanningofRealisationProcesses277.1.1 QualityPlan287.2 Customer-RelatedProcesses297.2.1 DeterminationofRequirementsRelatedtotheService297.2.2 ReviewofRequirementsRelatedtotheService297.2.3 CustomerCommunication307.3 DesignandDevelopment307.3.1 DesignandDevelopmentPlanning307.3.2 DesignandDevelopmentInputs307.3.3 DesignandDevelopmentOutputs307.3.4 DesignandDevelopmentReview307.3.5 DesignandDevelopmentVerification307.3.6 DesignandDevelopmentValidation307.3.7 ControlofDesignandDevelopmentChanges307.4 Purchasing317.4.1 PurchasingControl317.4.2 PurchasingInformation317.4.3 PurchasingProcess317.4.4 VerificationofPurchasedService317.5 ServiceProvision327.5.1 ControlofServiceProvision327.5.2 ValidationofProcessesForService327.5.3 IdentificationandTraceability327.5.4 CustomerProperty327.5.5 PreservationofService327.6 ControlofMonitoringandMeasuringDevices328. Measurement,AnalysisandImprovement34348.1 General348.2 MonitoringandMeasurement348.2.1 CustomerSatisfaction348.2.2 InternalQualityAudit348.2.3 MonitoringandMeasuringofProcesses348.3 ControlofNon-ConformingService358.4 AnalysisofData358.5 Improvement358.5.1 ContinualImprovement358.5.2 CorrectiveAction36PreventiveAction361.istingofQualityProceduresDOCUMENTRELEASENOTICEThisXXXXXQualityManualisacontrolleddocumentofInterPower.NopartofthedocumentmaybereproducedinanyformorbyanymeanswithoutpermissioninwritingfromXXXX.Foridentificationofdocument,eachcontrolleddocumentcontainsacopynumberonthecoverpage,indicatingthecontrolnumberallocatedtothepersonspecifiedontheDocumentDistributionRecord.Thecontrolleddocumentshallnotbetransferredtoanyotherpersons.Thedocumentcustodianisresponsibleforapplyingallchangesreleasedanddestroyingallreplaceddocumentationandobsoleteforms.Ifthereisnocontrolnumberonthecoverpage,itisanuncontrolledcopyofthedocumentandwillnotbekeptup-to-date.DocumentNumber:DocumentTitle:XXXXQualitySystemManualDocumentVersion:00Distribution:RefertoDocumentDistributionRecordAuthorisedby:Mr.KCGooManagingDirectorDateofRelease:XXXX2002ForewordXXXXiscommittedtotheimplementationandmaintenanceoftheISO/TS16949:2002QualityManagementSystem.Inthecentre'sjourneytobecomingaworld-classorganisation,wehaveconstantlyseektoimproveourservices,explorecutting-edgetechnologyandmethodologyandsteam-liningthemtoInterPoweroperationalneeds,andtocontinuouslyimproveourworkingenvironmentandupgradetheknowledgeandSk川Sofourpersonnel.ThisqualitymanualspecifiestheQualityManagementSystem(QMS)ofXXXX.OurQMSrequirementsareaimedatachievingourmissionandqualitypolicy.WebelievethatourQMSprovidesaframeworkforachievingcustomersatisfactionbyconsistentlyprovidingconformingservices.OurQMSsatisfiestherequirementsandintentofISO/TS16949:2002throughfacilitatingcontinuousandcontinualimprovementandthepreventionofnon-conformity.ISOCertificationisonlythefirststepinourjourneytobecomingaworld-classorganisation.Thisjourneymaynotbeaneasyonebutitwillspurustocontinuebuildingacultureoflearning,improvingandenhancingourproductivityandcustomerservice.Iamconfidentthatourbeliefandstrongcommitmenttoqualityandserviceexcellencewillbringustogreaterheights.ManagingDirectorXXXX2002DOCUMENTDISTRIBUTIONRECORDTypeofDocument:XXXXQlJaIitUManIJalDate ReleaseXX XX 2002Total Copies:SNCOPYNODOCUMENTCUSTODIANSREMARKS1.2.3.4.5.6.7.8.ThiseditionoftheQualityManualiseffectiveasofXXXX2002.Date: XX XX 2002Date: XX XX 2002ManagementRepresentative:Chairman:ManagingDirector1. BUSINESSOVERVIEW1.1 Introductiona.XXXXwasformedinxxxxIt'svision,1.2 NatureofBusinessThemainbusinessofInterPowerEngineeringistoprovideelectricalswitchboarddesign,fabrication,assemblytoitsautomotiveclients.1.3 RolesandFunctions1.3.1 Orga