AD-00385_HELLA_Quality_Guidelines_for_SUPPLIERS_供应商质量指南2023.docx

FORVIAHELLAQualityManagementGuidelinesforSUPPLIERSAD-00385INovember2023(HP-C-509)CONTENTSINTRoDUCTlOH,HELLA,SPOLICIES5QUALlTYAMANAGEMlENTMMNMpgMMMMMMNNMMNWOMMMMMIWWMWMO*M*M*"bIMPLEMENTATIONOFBASICREQUIREMENTS-4.1MANAGEMENTSYSTEMSANDSUSTAINABILITY7742AUDlTS84.3FURTHERBASICPRINCIPLES94.4DELIVEREDQUALITYANDINCOMINGGOODS94.5HANDLINGOFNONCONFORMINGOUTPUT.IO4.6COMPLAINTSPROCEDURE,8DREPORT,NTF(NOTROUBLEFOUND).114.7QUALITYDOCUMENTATION4.8QUALITYTARGETSANDPPMMANAGEMENT124.9ENGINEERINGCHANGEMANAGEMENT134.10CONTINUOUSIMPROVEMENTPROCESS134.11PREVENTIVEMAINTENANCE4.12COMMUNICATION34.13SUPPLIEREVALUATIONU4弓TRAC*FARTITTYU4.16INFORMATIONSECURITYREQUIREMENTSFORPRODUCTANDPROCESSRELEASE155.1FEASIBILITYSTUDY5.2ADVANCEDPRODUCTQUALITYPLANNINGI5.3PLANNINGCONTENTS155.4DESIGNANDPROCESSFMEA165.5CONTROLPLAN165.6PLANNINGSERIALPRODUCTION175.7CAPABILITYOFTESTINGEQUIPMENT,MACHINESANDPROCESSES5.8STATUSOFSUB-SUPPLIERSANDTHEIRPRODUCTS185.9PRODUCTANDPRCX2ESSRELEASE185.10REQUALIFICATIONTEST19205.12QUALITYREQUIREMENTSFORDEVELOPMENTOFEMBEDDEDSOFTWAREMETHODSOFSUPPLIERESCALATION.6.1ESCALATIONPROCESSFORSUPPUERS216.2ADDITIONALCONTROLLEVELISPECIFICREQUIREMENTSFORELECTRONICCOMPONENTS237.1 RELEASEOFELECTRONICCOMPONENTS237.2 PROOFOFPROCESSCAPABILITY23IAPPLICABLEDOCUMENTS,LITERATUREANDABBREVIATIONS24123456789IREVISIONHISTORY.INTERNAL&PARTNERS1 IINTRODUCTIONAworldofcontinuouslychangingcustomerexpectationsandworldwidecompetitionrequirescontinuousimprovementofallproductsandservicesaswellasbusinessprocessesandcorporateprocedures.CustomersatisfactionthroughqualityinallaspectsisacrucialsuccessfactorforHELLAasaSUPPLIERofcomplexproductsfortheinternationalautomotiveindustryandconsequentlyforyouasourcontractor(termed"SUPPLIER“hereafter),whoseproductsareusedinorforHELLAassemblies/products.Theachievementofzerodefect(s)qualityforallsuppliesisanabsoluteprerequisitewhichcanonlybeachievedandsecuredthroughthecommoneffortsofHELLAanditsSUPPLIERS.Avoidingdefectsinsteadofdiscoveringdefectsandcontinuousimprovementsintheentiresupplychain,customerinquiry,offer,order,productdevelopment,startofproduction,volumedeliveriesandfieldoperationareindispensablerequirementswhichwemustandwanttofulfilwiththeactivehelpofourSUPPLIERS.ThisguidelinehighlightsHELLA,sbasicrequirementsforSUPPLIERSandalsoreferstothevalidinternationalstandards,methcJsandimplementationinstructions(e.g.,byVDA)whicharenecessarytoachievecommonobjectives.CustomerrequirementsmayexceedHELLAzsbasicrequirementsandhavetobefollowedaspartofourcustomer'ssatisfactionpolicy.APPLICABILITYANDDEFINITIONTheguidelineisbindingforallproductsandservicessuppliedbyaSUPPLIERtoHELLAGmbH&Co.KGaA,ortoacompanyassociatedwithHELLAwhereHELLAhasthemajorityshareandispartof''FrameworkSupplyAgreementfortheprocurementofmanufacturingmaterials",''HELLAGeneralTermsofPurchasing,z''FORVIAGeneralPurchasingConditionszzorcomesintooperationbyindividualagreements.Forclarification,inthisguideline,theexpressions"shall",''must,zand''havetoz,mean"hasadutyto".Dr. Christof HartmannDirk SchneiderHead of Corporate Quality ManagementHeadofCorporateQualityManagementPurchasing2 IHELLA,SPOLICIESThefollowingextractsfromHELLAzsquality,environmentalandhealth&safetypoliciesshouldprovidetheSUPPLIERanorientationwhichfocushastobeconsideredwithregardtothesesubjects.ThebenchmarksforHELLAzsactionsarecustomersatisfactionthroughfirst-classqualityofallproductsandservices,aswellascooperativeworkandahighlevelofexpertise.Thezerodefect(s)qualityofourproducts,actionsandservices,combinedwithexpertise,innovationandinternationalism,willsecurethesatisfactionofallcustomersinthelong-term,andthusourcompetitiveness.HELLAQUALITYPOLICYThetargetiszerodefectsfordeliveredqualityduringtheproductlifeandforallHELLAservices.Tosecuretheseclaimsandtoguaranteecustomersconsistentlyhighqualityineveryrespectzweplanqualitydowntothelastdetailduringthedevelopmentofproductandmanufacturingprocess,usingcarefullychosenmethods.ThisplanningprocedureiscarriedoutindependentlyofwhetherproductionislatertotakeplaceonHELLApremisesorattheSUPPLIERS,andincludesallsubstancesandmaterialsusedzofcourse.AfterSOPztheserialqualityoftheproductisassuredandcontinuallyimprovedbymeansofaccompanyingqualityobservationandcontrol.Meetingcustomerrequirementsandfulfillinginternalqualitytargetshavethehighestcompanypriority.WealsoexpectthisprocedurefromourSUPPLIERS,whohavetohaveaneffective,successfulqualitymanagementsystemavailable.HELLAENVIRONMENTALPOUCYHELLAiscommittedtoprotecttheenvironment.Inordertoimplementthisenvironmentalpolicy,HELLAhashaditsplantscertifiedaccordingtoISO140011.Werequireoursupplierstomeettherelevantvalidenvironmentallegislation.Weex